Ambulance Victoria UCL Response Time Performance 2017-18

Ambulance Victoria has two official response time targets: Respond to Code 1 incidents within 15 minutes for 85% of incidents state-wide, andRespond to Code 1 incidents within 15 minutes for 90% of incidents in urban centres with populations greater than 7,500. Response times are an important measure of the service we provide, but are only one of a number of measures used to gauge the effectivedelivery of an ambulance service. Our response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times areinfluenced by many factors including traffic, distance required to travel, availability of ambulances and demand for our services. We designate those patients that require urgent paramedic and hospital care as "Code 1", and these patients receive a "lights and sirens"response. The tables provide information about our Code 1 response time performance by both Local Government Area (LGA) and Urban Centres and Localities (UCL). Code 2 incidents are acute, but not time critical and do not require a lights and sirens response. AV's average Code 2 response timeperformance has also been provided. As part of our process of continual improvement, the response time performance shown below has been calculated using data sourced fromthe Computer Aided Dispatch (CAD) system used across Victoria. UCLs : These are geographical areas based on the Australian Bureau of StatisticsUrban Centres and Localities (UCLs) boundaries and residential population.Ambulance Victoria reports performance for larger UCLs where populationexceeds 7,500 persons.

维多利亚救护车服务（Ambulance Victoria）设有两项官方出警响应时效目标：一是全州范围内85%的Code 1事件需在15分钟内完成响应；二是在人口超过7500人的城市中心区域，90%的Code 1事件需在15分钟内完成响应。响应时效是衡量本机构服务质量的重要指标，但仅为评估救护车服务有效交付情况的多项指标之一。本机构的响应时效计算周期为从接到000急救呼叫起，至急救医护人员抵达现场止。响应时效受诸多因素影响，包括交通状况、行驶距离、救护车可用资源以及服务需求总量。我们将需要紧急医护救治与住院治疗的患者归类为Code 1患者，此类患者将获得亮灯鸣警的出警响应。本数据集提供了按地方政府区域（Local Government Area, LGA）以及城市中心与区域（Urban Centres and Localities, UCL）划分的Code 1响应时效表现数据。Code 2事件属于急性但无严格时限要求的情况，无需采用亮灯鸣警的出警模式。本数据集同时提供了维多利亚救护车服务的平均Code 2响应时效表现数据。作为持续改进工作的一部分，以下展示的响应时效表现数据，均基于维多利亚州全系统部署的计算机辅助调度（Computer Aided Dispatch, CAD）系统采集的原始数据计算得出。UCL：此类地理区域以澳大利亚统计局划定的城市中心与区域（Urban Centres and Localities, UCL）边界及居住人口作为划分依据。维多利亚救护车服务仅公布人口规模超过7500人的大型UCL的绩效数据。