Interviews with Managers, Employees and Other Stakeholders on Automation Processes in Knowledge-Intensive Business Services, UK and Germany, 2022-2023

The data consist of information from 27 semi-structured interview sessions (two interviewees were interviewed twice) between March 2022 and March 2023. Data collection began around two focal cases - two major banks, one in the UK and one in Germany, which remain anonymous for reasons of confidentiality. In addition, we conducted interviews with participants from a variety of service organisations in the field, including competitor banks, other service companies engaged in automation, automation vendors, other financial services companies, consulting companies, and representatives from professional and trade union associations.