Ambulance Victoria UCL Response Time Performance 2017-18

Ambulance Victoria has two official response time targets: Respond to Code 1 incidents within 15 minutes for 85% of incidents state-wide, and Respond to Code 1 incidents within 15 minutes for 90% of incidents in urban centres with populations greater than 7,500. Response times are an important measure of the service we provide, but are only one of a number of measures used to gauge the effective delivery of an ambulance service. Our response times are measured from the receipt of the triple zero (000) call until paramedics arrive on scene. Response times are influenced by many factors including traffic, distance required to travel, availability of ambulances and demand for our services. We designate those patients that require urgent paramedic and hospital care as "Code 1", and these patients receive a "lights and sirens" response. The tables provide information about our Code 1 response time performance by both Local Government Area (LGA) and Urban Centres and Localities (UCL). Code 2 incidents are acute, but not time critical and do not require a lights and sirens response. AV's average Code 2 response time performance has also been provided. As part of our process of continual improvement, the response time performance shown below has been calculated using data sourced from the Computer Aided Dispatch (CAD) system used across Victoria. UCLs : These are geographical areas based on the Australian Bureau of Statistics Urban Centres and Localities (UCLs) boundaries and residential population. Ambulance Victoria reports performance for larger UCLs where population exceeds 7,500 persons.维多利亚救护车服务（Ambulance Victoria）设有两项官方响应时效目标：全州范围内85%的代码1（Code 1）事件需在15分钟内完成响应；人口超过7500的城市中心区域内，90%的代码1事件需在15分钟内完成响应。响应时效是衡量本机构服务质量的重要指标，但仅为评估救护车服务有效交付的多项指标之一。 本机构的响应时效自接收到000紧急呼叫（triple zero）起，至急救医护人员抵达现场时截止。响应时效受多种因素影响，包括交通状况、出行距离、救护车可用资源以及本机构的服务需求。 本机构将需要紧急医护救治与住院治疗的患者归类为"代码1（Code 1）"患者，此类患者将获得声光警示式应急响应。本数据集的表格分别按地方政府区域（Local Government Area，缩写LGA）与城市中心与地区（Urban Centres and Localities，缩写UCL）两类地理单元，提供了代码1事件的响应时效表现数据。代码2事件属于急性病症，但无严格时间紧迫性，无需采用声光警示式应急响应。本机构的平均代码2事件响应时效表现数据也已同步提供。 为持续优化服务流程，下文展示的响应时效表现数据基于维多利亚州全域使用的计算机辅助调度（Computer Aided Dispatch，缩写CAD）系统所采集的数据计算得出。城市中心与地区（UCL）：此类地理区域以澳大利亚统计局（Australian Bureau of Statistics）划定的城市中心与地区（UCL）边界及居住人口为划分依据。维多利亚救护车服务仅公布人口超过7500人的大型UCL的响应时效表现数据。