Use of Online Services and Information Technology in Tampere 2002

Survey respondents were residents of the City of Tampere (Finland). Questions covered their access to PC, e-mail or Internet. Respondents with Internet access were asked about the location, frequency, duration and purpose of their Internet use. Internet users' familiarity with the City of Tampere website was surveyed. Views were probed on what kind of information, entertainment, services, participation opportunities etc. they would like to access through the city's web pages. All respondents were asked whether Tampere should concentrate on improving its traditional services, all-purpose one-stop shops, phone services or online services (E-government systems, e-services). Familiarity with eTampere programme was charted. Opinions on the possibilities of participating in decision making and on the importance of different ways of public political influence in the municipality were rated. Background variables included respondent's sex, postal code area, age group, basic education, employment status and household composition.

本次调查的受访者均为芬兰坦佩雷市（City of Tampere）居民。调查内容涵盖受访者对个人电脑、电子邮件及互联网的接入状况。具备互联网接入条件的受访者需回答其互联网使用的场景、频率、时长与用途。调研同时评估了互联网用户对坦佩雷市官方网站的熟悉程度，并探究了受访者期望通过市政网页获取的各类信息、娱乐内容、公共服务及参与渠道等相关诉求。所有受访者均被问及，坦佩雷市应侧重优化传统公共服务、综合性一站式服务、电话政务服务，还是线上服务（电子政务系统（E-government systems）与电子服务（e-services））。此外，本次调研还统计了受访者对eTampere项目的熟悉情况。受访者还需对参与市政决策的可能性，以及不同公共政治影响途径对本地市政当局的重要性进行评分。背景变量涵盖受访者性别、邮政编码区域、年龄组别、基础教育水平、就业状况与家庭构成。