Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry

These data are used in a research study and may not be redistributed or used for commercial purposes. Feel free to use it for research purposes or to reproduce the results presented in the article. When referring to the data set in publications please cite the article as follows: Radojevic, T., Stanisic, N., & Stanic, N. (2016). Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry. Cornell Hospitality Quarterly. You may also want to cite the data set: Radojevic, T., Stanisic, N., & Stanic, N. (2016), Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry., Mendeley Data, v1 http://dx.doi.org/10.17632/kwsrxshf9x.1 For a detailed description of the variables and their descriptive statistics, please read the article.