Financial inclusion of riverine populations: impact assessment of Agência Barco

Abstract This research aims to assess the impact of the Agência Barco (a branch of a bank that operates in a boat) on the financial inclusion of the riverine population of the Marajó island. Empirical research was carried out through direct observation and semi-structured interviews applied to users and employees of the Agência Barco. Lexical and content analyses were then applied in order to identify the elements for the financial inclusion of this population. The categories obtained through this technique were interpreted vis-à-vis a financial inclusion model developed from the existing literature. The research results show that the Agência Barco has managed to supply partial access to financial products and services. However, the lack of basic financial education of the riverine population of the Marajó island has hindered adequate use of the financial services provided, hampering sustainable financial inclusion.