Global market size of outsourced services 2000-2019

This statistic shows the global market size of outsourced services from 2000 to 2019. In 2019, the global outsourcing market amounted to 92.5 billion U.S. dollars.The global outsourcing market - additional informationThe revenue of the global outsourced services industry has been unsteady over the last few years. In 2016, the industry market size dropped to 76.9 billion U.S. dollars, the lowest figure seen in a decade. The largest share of revenue for this industry came from the Americas, followed by Europe, the Middle East and Africa. A much smaller share of global revenue came from the Asia Pacific region. Outsourcing involves the contracting out of business processes to third parties, usually in order for the business to avoid certain costs, such as taxes. In 2019, business process outsourcing contributed a much smaller proportion of the industry’s global revenue than information technology outsourcing, generating 26 billion and 66.5 billion U.S. dollars respectively.Other outsourcing segments within the global industry include business services, energy, healthcare and pharmaceuticals, retail, travel and transport, and telecom and media. In 2016, the leading driver for using outsourcing services, according to business executives, was to cut costs. Other drivers included, enabling focus on core business and solving capacity issues.

本统计数据揭示了2000年至2019年全球外包服务市场规模。截至2019年，全球外包市场规模达到925亿美元。近年来，全球外包服务行业的收入波动不定。2016年，该行业市场规模降至769亿美元，创十年来的最低记录。该行业的最大收入份额来自美洲，其次是欧洲、中东和非洲。亚太地区在全球收入中所占份额较小。外包涉及将业务流程外包给第三方，通常是为了企业避免某些成本，如税收。2019年，业务流程外包对该行业全球收入的贡献比例远低于信息技术外包，分别产生260亿美元和665亿美元。全球行业中的其他外包领域包括商业服务、能源、医疗保健和制药、零售、旅游和交通以及电信和媒体。根据企业高管的说法，2016年使用外包服务的首要驱动因素是降低成本。其他驱动因素包括专注于核心业务和解决产能问题。