Primary Care Trusts: Local Health Services Survey, 2004

<p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p> The Local Health Services (Primary Care Trusts) Survey was designed to provide actionable feedback to each participating trust on patients' views of the care they had received in PCTs in England, as well as providing the Healthcare Commission with patient-focused indicators to feed into the 2004 performance ratings for acute and specialist NHS trusts.<br>

<p>国家患者调查项目（National Patient Survey Programme）是全球规模最大的患者调查项目之一。该项目为监测民众就医体验提供了契机，同时可提供数据以协助医疗机构（信托机构）的注册工作与持续合规性监测。明晰民众对其所接受诊疗服务的评价，对于提升医疗服务机构的诊疗质量至关重要，而实现这一目标的途径之一，便是邀请近期使用过医疗服务的民众向护理质量委员会（CQC）反馈其就医体验。<br>
<br>护理质量委员会（CQC）将利用本次调查的结果，对英格兰地区的国民保健署（NHS）急性医疗信托机构（若为社区心理健康服务使用者调查，则对应心理健康服务提供商）开展监管、监测与检查工作。相关数据将应用于CQC洞察（CQC Insight）这一智能分析工具，该工具可识别诊疗质量的潜在变化，进而辅助制定恰当的监管应对方案。调查数据同时也将用于支撑CQC的各项检查工作。<br>
<br>各项调查各有侧重，涵盖急性医疗信托机构的门诊与急诊科室患者的就医体验，以及社区心理健康服务使用者的体验。<br>
<br><i>项目发展历程</i><br>
<br>国家患者调查项目于2002年启动，最初由健康改善委员会（CHI）与医疗审计与检查委员会（CHAI）联合开展。2004年的调查系列由医疗委员会接管项目运营。2009年4月1日，护理质量委员会（CQC）正式成立，取代了原医疗委员会。<br>
<br>如需了解国家患者调查项目的更多详情，可访问CQC官网的<a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" target="_blank">患者调查项目</a>页面。<br>
<br></p>本地医疗服务（初级保健信托机构，Primary Care Trusts）调查旨在为每家参与的信托机构提供关于英格兰地区初级保健信托机构患者就医评价的可落地反馈意见，同时为医疗委员会提供以患者为中心的绩效指标，用于2004年急性与专科国民保健署（NHS）信托机构的绩效评级工作。