Mental Health Surveys, 2004-2005

<p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br>
<br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br>
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Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br>
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<i>History of the programme<br></i><br>
The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br>
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Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br>
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</p> The <i>Mental Health Surveys, 2004-2005</i> were designed to provide actionable feedback to each participating NHS trust on patients' views of the mental health care they had received, as well as providing the Healthcare Commission with patient-focused indicators to feed into the 2004-2005 performance ratings for acute and specialist NHS trusts. The survey was carried out in all mental health trusts, combined mental health and social care trusts, and Primary Care Trusts (PCTs) responsible for providing mental health services in England.<br>
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For the second edition, the complete dataset for 2004 has been replaced, and data and documentation added for the 2005 survey.<br>

全国患者调查计划（National Patient Survey Programme）是全球规模最庞大的患者调查项目之一。其不仅为监测公众的医疗服务体验提供了契机，同时可为信托机构的注册登记与持续合规性监管提供数据支撑。明晰公众对其所接受的诊疗服务的评价，对于提升医疗服务机构的诊疗质量至关重要，而了解近期使用过医疗服务的人群向护理质量委员会（Care Quality Commission，简称CQC）反馈其就医体验，正是达成这一目标的途径之一。

CQC将把本次调查结果应用于英格兰地区国民保健署（National Health Service，简称NHS）急性医疗信托机构（针对社区心理健康服务使用者调查场景，则对应心理健康服务提供商）的监管、监测与督查工作。相关数据将被纳入“CQC洞察（CQC Insight）”——一款可识别医疗服务质量潜在变化、并辅助制定合规监管应对方案的智能分析工具。此外，调查数据还将为CQC的督查工作提供支撑。

每项调查均有明确的聚焦方向，涵盖急性医疗信托机构内门诊与急诊科室的患者体验，以及社区心理健康服务使用者的就医体验。

【项目发展历程】
全国患者调查计划于2002年启动，最初由健康改善委员会（Commission for Health Improvement，简称CHI）与医疗审计与检查委员会（Commission for Healthcare Audit and Inspection，简称CHAI）联合开展。2004年度调查启动前，该项目的管理工作移交至医疗保健委员会承接。2009年4月1日，原医疗保健委员会改组为护理质量委员会（CQC），承接其全部职能。

如需了解全国患者调查计划的更多详情，可访问CQC官方网站的患者调查计划专栏（http://www.cqc.org.uk/content/surveys）。

《2004-2005年度心理健康调查》旨在为各参与的NHS信托机构提供针对性的可落地反馈，帮助其了解就诊患者对所接受的心理健康服务的评价；同时为医疗保健委员会提供以患者为核心的绩效指标，用于英格兰地区急性医疗与专科NHS信托机构2004-2005年度的绩效评级工作。本次调查覆盖英格兰地区所有心理健康信托机构、心理健康与社会服务联合信托机构，以及负责提供心理健康服务的初级保健信托机构（Primary Care Trusts，简称PCTs）。

本数据集的第二版已替换2004年度完整数据集，并新增了2005年度调查的相关数据与文档资料。