Critical Success Factors for Implementing Empathic De-sign in Agile Teams

Agile software teams focus on achieving a working product as fast as possible. This, however, is often accomplished to the detriment of user-centered design principles. Although several tools have been developed that enable agile teams to implement empathic designs in their projects, literature indicates that user experience designers struggle to influence software development teams, while developers find it challenging to collaborate with designers and remain-ing agile. This study serves to identify critical success factors (CSF) for the im-plementation of empathic design in agile software development teams. An in-terpretive case study was performed on an agile software development team to identify these CSF for implementing empathic design. This study found that client buy in, and the implementation of a hybrid agile method are important to the success of implementing empathic design.敏捷软件开发团队（Agile software teams）的核心目标是以最快速度交付可用产品。然而，这一目标的达成往往会损害以用户为中心的设计（User-Centered Design）原则。尽管已有多款工具可支持敏捷团队在项目中落地共情设计（Empathic Design），但现有研究表明，用户体验设计师往往难以对软件开发团队施加影响；而开发人员则难以在维持敏捷开发节奏的同时与设计师开展有效协作。本研究旨在识别在敏捷软件开发团队中落地共情设计的关键成功因素（Critical Success Factors, CSF）。为此，研究针对一支敏捷软件开发团队开展解释性案例研究，以提取该场景下共情设计实施的关键成功因素。结果显示，客户的认可与支持，以及混合敏捷开发方法的落地，是共情设计实施成功的核心要素。