CONFLICT SCENARIOS IN SMART HOMES

This is a repository of 102 smart home conflict scenarios, which were designated as conflict by actual human users. In other words, humans consider the scenarios below to be conflicts in a smart home environment. To see how to use this repository, and how the repository was collected, please read the following paper:Fereshteh Jadidi Miandashti, Mohammad Izadi, Ali Asghar Nazari Shirehjini, and Shervin Shirmohammadi, “An Empirical Approach to Modeling User-System Interaction Conflicts in Smart Homes”, IEEE Trans. on Human-Machine Systems, 2020.Please note that the scenarios in our repository help identify what is conflict from the users’ perspective. They do not tell us how to handle those conflicts. In other words, the cases below are about conflict detection, not conflict resolution.This repository can help designers of Smart Homes understand what rules (system behaviors) were perceived by users as conflict, so they can design appropriate conflict detection and conflict resolution modules for their Smart Home system. For example, in one scenario, the user might open the window to let in the fresh air, but the user has forgotten that his pet bird is roaming free in the room and might escape from the window! The system knows the latter fact and closes the window immediately. Our Smart Home users considered this scenario to be a conflict. A designer might come across a scenario similar to this. In this case, the designer can use our repository to (1) understand that his/her scenario, which is very similar to one of the scenarios in our repository, is indeed considered a conflict by smart home users; hence the designer can investigate it subjectively or with some well-known techniques, and (2) design appropriate conflict detection and resolution rules for it in order to increase user satisfaction. Of course, our repository does not contain all possible conflict scenarios in a smart home, but it gives a fairly good starting point. The scenarios were translated to English by the researchers and the table is not listing duplicate entries.

本仓库收录了102个智能家居冲突场景，这些场景均被实际用户认定为冲突。换言之，人类用户认为以下场景在智能家居环境中构成了冲突。欲了解如何使用本仓库及其收集过程，请参阅以下论文：Fereshteh Jadidi Miandashti、Mohammad Izadi、Ali Asghar Nazari Shirehjini 和 Shervin Shirmohammadi 的《在智能家居中建模用户-系统交互冲突的经验方法》，发表于 IEEE 人机系统 Transactions，2020年。请注意，本仓库中的场景有助于从用户视角识别冲突，但并未提供解决冲突的方法。换句话说，以下案例主要关注冲突检测而非冲突解决。本仓库有助于智能家居的设计者理解用户视为冲突的系统行为（即系统规则），以便他们为其智能家居系统设计适当的冲突检测与解决模块。例如，在一个场景中，用户可能打开窗户以引入新鲜空气，但用户忘记了他的宠物鸟正在房间内自由活动，并可能从窗户逃逸！系统知晓此事实，并立即关闭窗户。我们的智能家居用户认为这一场景构成了冲突。设计者可能会遇到类似场景。在这种情况下，设计者可以利用我们的仓库（1）了解其场景与仓库中某个场景极为相似，并且确实被智能家居用户视为冲突；因此，设计者可以主观地或运用一些已知技术进行调查研究；（2）为该场景设计适当的冲突检测与解决规则，以提高用户满意度。当然，我们的仓库并不包含智能家居中所有可能的冲突场景，但它提供了一个相当良好的起点。这些场景已由研究人员翻译成英语，表格中未列出重复条目。