FCA mandated and voluntary information on current account services - February 2020

Current account providers are publishing better information about the services they offer consumers and small businesses. This follows action by the FCA and the Competition and Markets Authority (CMA), and a voluntary commitment by banks and building societies. This information helps consumers and small businesses find the right service for them, get the most out of it, and get help if things go wrong. It will also help others such as comparison services and the media to compare current accounts. Below are tables of collected metrics on speed of service and on major incidents for each brand.活期存款账户服务提供商正发布更为详尽的面向消费者与小型企业的服务相关信息。该举措系响应英国金融行为监管局（Financial Conduct Authority, FCA）与竞争与市场管理局（Competition and Markets Authority, CMA）的监管行动，同时遵循各银行及建筑互助协会作出的自愿承诺。 此类信息可帮助消费者与小型企业挑选适配自身需求的服务、充分发挥服务效能，并在出现服务问题时获得相应协助。此外，账户对比服务机构及媒体等主体，也可借助该信息开展活期存款账户的对比评估工作。 下文为各服务品牌的服务时效与重大服务事件相关的汇总指标表格。