mall&expo平台贵州省用户电话增值服务购买分析数据

基于精细化运营的需求，需要精准地对购买增值服务的用户进行分类，确定高价值用户和低价值用户群体，从而为不同价值的用户提供差异化服务和营销策略。1、数据收集：采集自在本企业电商网站mall&expo的电话增值服务销售数据；
2、特征选择：选择购买的订单数、调整后订单金额和浏览次数作为特征值。结合实际情况，通过调整金额特征的权重系数来确保订单金额在聚类决策中占主导地位，本模型的权重系数为订单金额*2作为调整后订单金额。
3、使用轮廓系数方法确定最佳聚类数k=4。
4、使用选定的特征值和k值，运行k-means算法对用户进行聚类。算法随机初始化k个质心，然后迭代地将每个样本分配给最近的质心，并更新质心位置，直到满足收敛条件。
5、分析每个簇的特征，包括簇内用户的平均购买订单数、订单金额和商品浏览次数等。根据业务目标和簇的特征，实现客户的分类。结合聚类分组数量和分组阀值及企业实际情况，调优用户的分类结果，将用户最终分类为运营所需的4类群体“A.高价值用户、B.潜力发展用户、C.一般价值用户、D.低价值用户”，用3表示高价值用户，2表示低价值用户，1表示一般价值用户，0表示潜力发展用户，从而帮助运营实现精准营销和服务。

To support refined business operations, there is a need to accurately classify users who have purchased value-added services, distinguish high-value and low-value user groups, and deliver differentiated services and marketing strategies tailored to users of different value tiers.
1. Data Collection: The dataset is sourced from telephone value-added service sales records of the enterprise's e-commerce platform mall&expo.
2. Feature Selection: The number of placed orders, adjusted order amount, and browsing frequency are selected as feature variables. In line with actual business scenarios, the weight of the amount feature is adjusted to ensure that order amount plays a dominant role in clustering decision-making. For this model, the adjusted order amount is calculated as order amount * 2.
3. Optimal Cluster Number Determination: The silhouette coefficient method is employed to determine the optimal number of clusters k=4.
4. Clustering Execution: The k-means algorithm is run to cluster users using the selected feature variables and the determined k value. The algorithm randomly initializes k centroids, then iteratively assigns each sample to the nearest centroid and updates the centroid positions until the convergence criterion is satisfied.
5. Cluster Analysis and User Classification: Analyze the characteristics of each cluster, including the average number of placed orders, order amount, and product browsing frequency of users within the cluster. Achieve customer classification based on business objectives and cluster features. Optimize the user classification results by combining the number of clustering groups, grouping thresholds and actual enterprise conditions, and finally classify users into 4 operational target groups: "A. High-value users, B. Potential development users, C. General value users, D. Low-value users". Assign the following labels: 3 for high-value users, 2 for low-value users, 1 for general value users, and 0 for potential development users, so as to enable precise marketing and service delivery for operations.

搜集汇总

数据集介绍

特点

该数据集为mall&expo平台贵州省用户电话增值服务的购买分析数据，包含666条记录，每月更新。通过k-means算法将用户分为四类，支持精细化运营和精准营销策略的制定。