中国消费者在线投诉文本数据

中国消费者投诉服务平台致力于解决消费者与企业之间的消费纠纷。平台通过提供投诉渠道，帮助消费者维护合法权益，同时也为企业提供了解决问题的机会。用户可以通过投诉APP或网页端进行投诉。首先需要注册账号，然后填写投诉单，包括投诉对象、投诉要求、投诉标题和详细的投诉事由。在填写投诉内容时，应避免使用带有侮辱性或定性词语，而应使用文明语言进行详细描述。同时，平台也上线了集体投诉功能，同一个涉诉事件有多人存在消费纠纷，一人发起集体投诉后，其他人可基于发起人填写的内容快速参与。这项功能简化了消费者的投诉流程，提供了一个“互助”的渠道和平台。同时，参与集体投诉的维权者可以信息共享，形成合力，扩大投诉影响力，督促企业更高效的解决投诉，从而更好的维护自己的合法权益。   CnOpenData推出了中国消费者在线投诉文本数据，分为中国消费者在线投诉基本信息表和中国消费者在线投诉流程进展表，数据具有实时性、客观性和公正性，涵盖投诉id、发起人/处理主体、发起时间、投诉内容、投诉对象、投诉状态、涉诉金额等字段，以期为相关研究助力。

The China Consumer Complaint Service Platform is dedicated to resolving consumption disputes between consumers and enterprises. By offering complaint submission channels, the platform helps consumers safeguard their legitimate rights and interests, while also providing enterprises with opportunities to resolve issues. Users can file complaints via the dedicated complaint APP or web portal. First, users need to register an account, then complete a complaint form, which includes the complained party, complaint requests, complaint title and detailed complaint grounds. When drafting complaint content, users should refrain from using insulting or definitive language, and instead provide detailed descriptions in a civilized manner.

In addition, the platform has launched a collective complaint function. For cases where multiple consumers have disputes over the same incident, after one user initiates a collective complaint, other affected consumers can quickly participate by referencing the content submitted by the initiator. This function streamlines the complaint process for consumers and provides a "mutual assistance" channel and platform. Meanwhile, participants in collective complaints can share information, pool their efforts, amplify the influence of their complaints, urge enterprises to resolve complaints more efficiently, and thereby better protect their own legitimate rights and interests.

CnOpenData has released the China Consumer Online Complaint Text Dataset, which is categorized into two parts: the China Consumer Online Complaint Basic Information Table and the China Consumer Online Complaint Process Progress Table. The dataset features timeliness, objectivity and impartiality, covering fields such as complaint ID, initiator/processing entity, initiation time, complaint content, complained party, complaint status, amount involved in the dispute, and more, with the aim of supporting relevant research.