2706|QUALITY OF PUBLIC SERVICES (II)

— Main areas for citizens. — Image of the functioning of public administrations in Spain. — Difficulty in carrying out procedures in the offices of the Public Administration, main difficulties. — Principal responsible for the provision of public services in Spain. — Equality in the provision of services of the Public Administration. — Assessment of the functioning of some services. — Comparison of the functioning of the State Administration, the Autonomous Community and the City Council. — Comparison between Administrations in a series of features. — Qualifying scales of the State Administration (01-10). — Knowledge of the Government’s measures to improve the quality of public services. — Main measures or services to improve their quality. — Preferred means to contact the Administration. — Contacts with centres or services of the State Administration and number of visits. — Reason for the last visit to a center or service of the State Administration, to which it attended and degree of satisfaction with the resolution of the problem treated. — Expectations of the service of the State Administration. — Contact in the last year with the State Administration through papers (letter, fax...) and by phone. — Degree of satisfaction of contact with the State Administration through the telephone. — Contact in the last year with the State Administration through the Internet and Agency with which he contacted. — Reason why he contacted through the Internet with the State Administration and degree of satisfaction. — Degree of importance of different aspects of the functioning of the State Administration (01-10). — Evolution of the Administration in the last five years. — Knowledge of public services managed by private companies. — Effect of the management of public services by private companies. — Association of a number of characteristics with the public or private sector. — Concern of the current Government to improve the functioning of services. — Presentation of a complaint or claim for any action of the Public Administration, center or service that motivated the complaint and response within 20 days of the date of the complaint. — Degree of satisfaction with the resolution of the complaint or complaint. — Reasons why a complaint or claim has never been filed. — Attendance at museums and museum visited last time. — Evaluation of the functioning of the museum visited. — Ideological self-location scale (1-10). — Vote recall in the 2004 general election. — Citizenship of the interviewee.— 市民关注的核心领域。 — 西班牙公共行政部门运行现状画像。 — 公众在公共行政机构办理业务的主要难点与痛点。 — 西班牙公共服务供给的核心责任主体。 — 公共行政服务供给的公平性与均等化。 — 部分公共服务运行情况的评估结果。 — 西班牙国家行政部门、自治区与地方市政当局的运行状况对比。 — 不同行政主体在多项维度上的表现比较。 — 国家行政部门的评分量表（01-10分制）。 — 民众对政府提升公共服务质量相关举措的知晓程度。 — 提升公共服务质量的主要举措与服务类型。 — 民众联系公共行政部门的首选渠道。 — 民众前往国家行政部门线下中心或服务点的情况及到访次数。 — 民众最近一次到访国家行政部门中心或服务点的原因、办理事项，以及对问题解决结果的满意程度。 — 民众对国家行政部门服务的预期。 — 过去一年民众通过纸质信函、传真等线下方式及电话联系国家行政部门的情况。 — 民众对通过电话联系国家行政部门服务的满意程度。 — 过去一年民众通过互联网及所对接的经办机构联系国家行政部门的情况。 — 民众通过互联网联系国家行政部门的原因及对应的满意程度。 — 民众对国家行政部门运行各维度重要性的评分（01-10分制）。 — 近五年来公共行政部门的发展变迁。 — 民众对私营企业承接公共服务管理的知晓情况。 — 私营企业承接公共服务管理所产生的影响。 — 公众对公共部门与私营部门各项特征的关联认知。 — 民众对现任政府提升公共服务运行效能的关注度。 — 针对公共行政部门、机构或服务点的相关行为提出投诉或申诉的情况，以及投诉提出后20日内是否收到回复。 — 民众对投诉或申诉问题解决结果的满意程度。 — 民众从未提交过投诉或申诉的原因。 — 民众参观博物馆的情况及最近一次到访的博物馆。 — 民众对最近一次参观的博物馆运行状况的评估。 — 民众的意识形态自我定位量表（1-10分制）。 — 2004年大选的选民投票回忆情况。 — 受访者的公民身份信息。