Nigeria - Quality Improvement and Clinical Governance Initiative - Piloting Quality Improvement Packages in Primary Care Centers Impact Evaluation 2014-2016

The Nigerian Government has prioritized improving the quality of healthcare delivery throughout its care facilities. There are multiple facets to implementing successful quality improvement processes, including providing a transparent system with quantifiable outcome measures and ensuring workforce engagement for healthcare providers. The government project team contracted a healthcare management consulting firm to provide support to 80 primary healthcare facilities in six Nigerian states to meet international healthcare standards. The IE was designed to measure the effectiveness of two different levels of consulting services on healthcare quality outcomes: - Treatment A consisted of the "full package" of consulting services, including an initial extensive quality assessment, action plans, and continuous feedback and support. - Treatment B was "information only". The consulting firm conducted the baseline quality assessment and provided initial feedback in the form of a report on these indicators, which was presented to center staff. Treatment B did not provide hands-on tutelage throughout the quality improvement process.