The effects of organizational learning and innovativeness on organizational performance in the service provision sector

Abstract The objective of this study is to analyze the relationships between learning orientation, organizational innovativeness, and organizational performance in hotels and lodging establishments in Santa Catarina, Brazil. The methodological procedures employed to achieve this objective are grounded in the survey method and the study is of a descriptive nature. Structural equations modeling techniques were used to assess relationships between constructs and the final sample comprised 162 managers of hotels and lodging establishments in Santa Catarina. The main findings are as follows: (1) learning orientation has a positive and direct influence on organizational innovativeness; (2) organizational innovativeness does not significantly affect organizational performance; and (3) learning orientation does not have a positive relationship with organizational performance. It is therefore concluded that management of hotels and lodging establishments should take a proactive approach to their human resources, to raise employee awareness about actions that improve organizational learning and innovativeness, so they can have a positive impact on organizational performance.

摘要 本研究旨在分析巴西圣卡塔琳娜州酒店与住宿业机构中，学习导向（learning orientation）、组织创新性（organizational innovativeness）与组织绩效（organizational performance）之间的关联关系。本研究采用调查法作为核心方法论框架，属于描述性研究范畴。研究采用结构方程模型（Structural Equations Modeling）技术评估各构念间的关联关系，最终有效样本涵盖巴西圣卡塔琳娜州的162名酒店与住宿业机构管理者。主要研究结果如下：（1）学习导向对组织创新性具有显著的正向直接影响；（2）组织创新性对组织绩效无显著影响；（3）学习导向与组织绩效之间不存在正向关联关系。据此可得出结论：酒店与住宿业机构的管理者应采取积极主动的人力资源管理策略，提升员工对有助于提升组织学习与组织创新性的相关举措的认知，从而实现对组织绩效的正向赋能。