Community Mental Health Service User Survey, 2021
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<P>Abstract copyright UK Data Service and data collection copyright owner.</P><p>The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences.<br> <br>The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections.<br> <br> Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community.<br> <br> <i>History of the programme<br></i><br> The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission.<br> <br> Further information about the National Patient Survey Programme may be found on the CQC <a href="http://www.cqc.org.uk/content/surveys" title="Patient Survey Programme" ,="" target="_blank">Patient Survey Programme</a> web pages.<br> <br> </p><br><p class="x_x_x_x_MsoNormal">The <i>Community Mental Health Service User Survey, 2021 (</i>CMH21) was designed to provide actionable feedback to each participating trust on service users' views of the care they had received. Fifty-four providers of NHS mental health services in England participated in the <i>Community Mental Health Service User Survey, 2021</i>. This includes combined mental health and social care trusts, foundation trusts and community healthcare social enterprises that provide NHS mental health services. The survey covers issues that affect the quality of care that people receive and were identified by people as important to them. Topics covered include: health and social care workers, planning care, reviewing care, crisis care, treatments and other areas of life. People aged 18 and over were eligible to take part if they were receiving specialist care or treatment for a mental health condition between 1 September 2020 and 30 November 2020. Fieldwork took place between February 2021 and June 2021. The survey team received responses from 17,322 people, a response rate of 26%. As care is ongoing for respondents to this survey, they have experienced community mental health services during different phases of the Covid pandemic.</p> <p class="x_x_x_x_MsoNormal"><br></p><br><B>Main Topics</B>:<BR><br><p class="x_MsoNormal"><span>The questionnaire covered: care and treatment, health and social care workers, organising care, planning care, reviewing care, crisis care, medicines, talking therapies, support and well-being. </span></p>
<P>本摘要版权归英国数据服务中心（UK Data Service）及数据采集版权所有者所有。</P><p>国家患者调查计划（National Patient Survey Programme）是全球规模最大的患者调查计划之一。其可为医疗服务体验监测提供支持，并可为英格兰地区国民保健服务（NHS）信托机构的注册登记以及持续合规性监测提供数据支撑。了解民众对其所接受的诊疗服务的评价，对于提升医疗保健机构提供的照护质量至关重要，而邀请近期使用过医疗服务的民众向医疗质量监管局（Care Quality Commission, CQC）反馈其就医体验，正是实现这一目标的途径之一。<br> <br>医疗质量监管局将把本次调查结果用于英格兰地区NHS急性医疗信托机构（针对社区心理健康服务用户调查则对应心理健康服务提供商）的监管、监测与巡查工作。相关数据将应用于“CQC洞察”（CQC Insight）——这是一款智能分析工具，可识别医疗照护质量的潜在变化，进而辅助监管决策的制定。调查数据同时也可为CQC的巡查工作提供支撑。<br> <br> 各项调查各有侧重，其覆盖范畴包括急性医疗信托机构内门诊与急诊科室的患者体验，以及社区心理健康服务使用者的就医体验。<br> <br> <i>计划发展历程</i><br> <br>国家患者调查计划于2002年启动，最初由健康改善委员会（Commission for Health Improvement, CHI）与医疗审计与检查委员会（Commission for Healthcare Audit and Inspection, CHAI）共同运营。2004年起，该计划的管理工作由医疗保健委员会接手。2009年4月1日，CQC正式成立，取代了原医疗保健委员会。<br> <br>如需了解国家患者调查计划的更多详情，可访问CQC官网的<a href="http://www.cqc.org.uk/content/surveys" title="患者调查计划" target="_blank">患者调查计划</a>页面。<br> <br> </p><br><p class="x_x_x_x_MsoNormal">《2021年社区心理健康服务用户调查》（Community Mental Health Service User Survey 2021, CMH21）旨在为各参与信托机构提供可落地的反馈意见，基于服务使用者对其所接受照护服务的评价。英格兰地区共有54家NHS心理健康服务提供商参与了本次调查，其中涵盖兼具心理健康与社会照护服务的信托机构、基金会信托机构，以及提供NHS心理健康服务的社区医疗社会企业。本次调查涵盖影响民众所接受照护质量的各类议题，且这些议题均为民众所认定的自身关注重点，调查议题包括：医疗与社会照护从业者、照护规划、照护复盘、危机照护、诊疗服务及其他日常生活相关领域。调查对象需满足：于2020年9月1日至2020年11月30日期间，正针对精神健康状况接受专科诊疗服务，且年龄在18周岁及以上。实地调研工作于2021年2月至2021年6月期间开展。本次调查共回收17322份有效问卷，有效回收率为26%。由于本次调查的受访者仍在持续接受照护服务，他们在新冠疫情的不同阶段均体验过社区心理健康服务。</p> <p class="x_x_x_x_MsoNormal"><br></p><br><B>核心调研主题</B>:<BR><br><p class="x_MsoNormal"><span>本次问卷涵盖的内容包括：诊疗服务、医疗与社会照护从业者、照护组织、照护规划、照护复盘、危机照护、药物治疗、谈话疗法、支持服务与福祉状况。</span></p>
