INFORMATION TECHNOLOGY GOVERNANCE IN PUBLIC ORGANIZATIONS: IDENTIFYING MECHANISMS THAT MEET ITS GOALS WHILE RESPECTING PRINCIPLES

ABSTRACT The purpose of this article is to identify and validate a list of mechanisms that can meet the objectives and principles of IT Governance (ITG) in public organizations. These mechanisms can be useful to public organizations when implementing their ITG model. ITG mechanisms are a key part of an ITG model because high-level definitions (principles and objectives) are operationalized through them. This exploratory and descriptive cross-sectional research used qualitative and quantitative data. Data were collected in a literature review, structured interviews with ITG professionals and a survey with IT and Business Managers who belong to a network of managers, which is one of the main instances to discuss the ITG model. The results are a preliminary list of mechanisms identified through qualitative data and a final list of mechanisms validated through quantitative data. The focus is on public organizations because the necessity of an ITG model as a better means to govern the electronic services adoption in order to increase the public value to society.

摘要：本研究旨在识别并验证一系列可满足公共组织内信息技术治理（IT Governance，简称ITG）目标与原则的治理机制，此类机制可为公共组织实施其ITG治理模型提供有效助力。ITG机制是ITG治理模型的核心组成部分，因为高层级的定义（原则与目标）需通过此类机制实现可操作化落地。本探索性描述性横断面研究同时采用定性与定量两类数据，数据来源包括文献综述、与ITG专业人员开展的结构化访谈，以及面向某管理者网络中的IT与业务经理开展的问卷调查——该管理者网络是研讨ITG治理模型的核心场合之一。研究结果包含两部分：一是通过定性数据梳理得到的初步治理机制清单，二是经定量数据验证得到的最终治理机制清单。本研究聚焦公共组织，原因在于公共组织亟需搭建ITG治理模型，以此作为规范电子服务采纳流程、提升社会公共价值的优化路径。