“Not One Less”! Adaptation to the Home Office in Times of COVID-19

ABSTRACT This case describes the process of changing Chianca Softwares’ face-to-face work regime to the home office during government decrees caused by the new coronavirus pandemic. Chianca Softwares, a family company, which has been a player in the technology market in the state of Paraíba since 2003, went through a process of change in its governance model in 2012, and due to the improvements in its processes, it was awarded the Prêmio Média e Pequenas Empresas (MPE) of Sebrae PB in 2016. Given its adaptability, it faced the coronavirus crisis differently, overcame difficulties, and needed to reinvent itself to survive the ‘new normal.’ In this context, the case aims to lead students to reflect on the home office implementation process in Chianca, to identify the benefits and challenges of this teleworking regime and to think about ways to mitigate these challenges and create tools and practices to mobilize, integrate, and engage people in remote work. Thus, after restructuring its entire team to the new model of work in the home office, students are led to reflect on the dilemma that Chianca managers face due to the release of their face-to-face activities: stay in the home office regime or return to original patterns.

摘要 本案例阐述了在新型冠状病毒大流行期间政府出台管控措施的背景下，奇安卡软件（Chianca Softwares）将线下办公模式转型为居家办公模式的全过程。奇安卡软件是一家家族企业，自2003年起便活跃于巴西帕拉伊巴州（Paraíba）的科技市场；该企业于2012年完成治理模式转型，又因业务流程优化，于2016年斩获巴西微型和中小企业服务局帕拉伊巴分局（Sebrae PB）颁发的中小微企业奖（Prêmio Média e Pequenas Empresas, MPE）。凭借出色的适配能力，该企业以差异化方式应对新冠疫情危机，克服重重困难，并通过自我革新以适应"新常态"以求生存。在此背景下，本案例旨在引导学员思考奇安卡软件的居家办公落地流程，识别该远程办公模式的优势与挑战，并探索缓解这些挑战的路径，以及打造用于动员、整合并激发远程办公人员活力的工具与实践方案。因此，在将全体团队转型为居家办公新模式后，本案例引导学员思考奇安卡软件管理层面临的两难抉择：在恢复线下办公活动之际，是继续维持居家办公模式，还是回归原有的线下办公范式。