Customer Service Quarterly KPI Underlying Data Q3 2016-17

This provides the underlying data and volumes behind the reported performance of CSG Customer Service and presented quarterly to the Performance and Contract Management Committee. It is recognised that the email volumes recorded do not reflect the total number of emails received by the council, as has always been the case, and includes some webforms. This does not affect the quality of the service but needs to be addressed to show the full level of email and webform contact across the council’s services.本数据集提供了CSG客户服务（CSG Customer Service）已披露绩效表现背后的底层数据与业务量统计信息，且按季度提交至绩效与合同管理委员会。需明确的是，本次统计的邮件业务量并未完全覆盖该理事会实际接收的全部邮件，此情况始终存在，且统计数据中包含部分网页表单（webform）的提交内容。该情况不会对服务质量产生负面影响，但仍需予以完善，以便全面呈现该理事会各项服务中通过邮件与网页表单产生的全部接触量。