Quality of service survey January 2022 — Requests for personal certificates

The dataset contains the details of the replies (*) to the questionnaire for the satisfaction of users who use the online application service for personal certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 — as amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after having made the request for the certificate and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire through a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. The survey on the online application service for personal certificates was completed on 29 December 2022. (*) only closed questions本数据集收录了个人证件在线申请服务用户的满意度调查问卷回复详情（*）。该服务于2020年11月下旬正式启用，启用合规依据为《数字行政法典》（立法令第82/2005号第7条第3款——经立法令第179/16号第8条第1款修订）。 用户提交证件申请后，可在线填写本调查问卷，对该服务的可访问性、简易性与服务有效性给出满意评价。用户可通过申请流程结束后收到的电子邮件链接访问该问卷。 本调研结果每月发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 针对个人证件在线申请服务的调研已于2022年12月29日完成。 （*）仅包含封闭式问题