Quality of service survey September 2023 – Pass stop

The dataset contains the details of the replies (*) to the questionnaire to detect the satisfaction of users using the online service of requesting and issuing the parking pass resident and residing in Milan, activated in September 2023 in accordance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Art. 7(3) – as amended by Legislative Decree 179/16, Art. 8(1)). The questionnaire can be completed online by the user after making the request for the pass and allows to express satisfaction on the accessibility, simplicity and effectiveness of the service. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. Some interpretative notes: * The columns “Simplicity of the steps to be followed for the request of the pass” and “Clarity of the indications provided”, are subject to evaluation only by a residual share of users of the service, i.e. by those who apply for the pass as “Not resident in Milan but living in the city” * The columns “As a whole how easy was it to use this online service?” and “As a whole how satisfied with the online parking pass request service?” can take values from 1 (not at all) to 4 (very) * The values in the column “Would you speak well about this service to other people?” correspond to the following levels of evaluation: 0 to 6 detractors, 7 and 8 passive, 9 and 10 promoters. (*) closed questions only本数据集收录了针对米兰市2023年9月上线的居民停车通行证（parking pass）申领在线服务的用户满意度调查问卷回复详情，该服务依据《数字行政法典》（意大利立法令第82/2005号第7条第3款，经第179/2016号立法令第8条第1款修订）的相关要求启动运行。 用户可在提交停车通行证申领申请后，在线填写本问卷，就该服务的可访问性、便捷性与实效性表达自身满意度评价。 本调研结果每月更新发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 部分解释性说明： * 「通行证申领流程便捷性」与「服务指引清晰度」两个问卷题项，仅由申请身份为「非米兰户籍但居住于本市」的服务使用者进行评价。 * 「整体而言，使用本在线服务的难易程度如何？」与「整体而言，对本在线停车通行证申领服务的满意度如何？」两项的评分取值范围为1（完全不）至4（非常）。 * 「您是否会向他人推荐本服务？」对应的评分等级划分如下：0至6分为差评者（detractors），7、8分为中立者（passive），9、10分为好评者（promoters）。 (*) 本数据集仅收录封闭式问题的回复。