Quality of service survey April 2021 — Requests for personal certificates

The dataset contains the details of the replies (*) to the questionnaire for the satisfaction of users who use the online application service for personal certificates, activated from the second half of November 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, art. 7, c.3 — as amended by Legislative Decree 179/16, art. 8, c.1). The questionnaire can be completed online by the user after having made the request for the certificate and allows him to express satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire through a link received by email at the end of the request. The results of the survey are published monthly on the page https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete. The survey on the online application service for personal certificates was completed on 29 December 2022. (*) only closed questions本数据集收录个人证件线上申请服务用户满意度调查问卷的回复详情（*）。该服务于2020年11月下旬上线，运行符合《数字行政法典》（Digital Administration Code，立法令第82/2005号第7条第3款——经立法令第179/16号第8条第1款修订）的相关规定。 用户在提交证件申请后，可在线填写本调查问卷，对服务的可访问性、便捷性与实效性表达满意度。用户可通过申请流程结束后收到的电子邮件链接访问该问卷。 该调研结果每月发布于以下页面：https://www.comune.milano.it/comune/amministrazione-trasparente/servizi-erogati/servizi-in-rete。 本项针对个人证件线上申请服务的调研已于2022年12月29日完成。 （*）仅包含封闭式问题