FCA firm complaints data 2020 H1 (1 January to 30 June 2020)

Financial firms provide data to the FCA every six months about the complaints they have received, what these were about and how they dealt with them. The FCA collects and publishes data at both an aggregate (market level) and firm specific, although only publishes firm specific data for firms reporting 500 or more complaints in a six month reporting period, or 1,000 or more complaints in an annual reporting period.

金融机构每半年向英国金融市场行为监管局（FCA）提供关于所收到的投诉、投诉内容及其处理方式的数据。英国金融市场行为监管局既收集并发布汇总（市场层面）数据，也发布特定企业数据，尽管仅对在六个月报告期内报告500起或以上投诉，或在年度报告期内报告1000起或以上投诉的企业发布特定企业数据。