The Impact of System and Service Quality on User Experience and Satisfaction in Improving Efficiency of Electronic ID Card (E-KTP) Administration Services in Greater Tangerang

This dataset supports the research paper titled "The Impact of System and Service Quality on User Experience and Satisfaction in Improving Efficiency of Electronic ID Card (E-KTP) Administration Services in Greater Tangerang." It contains primary survey data evaluating public perceptions of the E-KTP electronic administration system across the Greater Tangerang area (Tangerang City, Tangerang Regency, and South Tangerang). The data measures key variables including System Quality, Service Quality, User Experience (UX), User Satisfaction, and Administrative Efficiency. It serves as a valuable resource for researchers, policymakers, and public administration analysts interested in e-governance, public service digitalization, and user-centric system evaluation in developing regions.