London Borough of Camden Housing Tenant Satisfaction Measures Data 2023-2024

The Social Housing (Regulation) Act 2023 established the requirement for all social housing providers to report annually against 22 standard measures called Tenant Satisfaction Measures (TSMs) with the aim of improving standards of social housing across the UK and to: • Enhance transparency by providing tenants with clear, accessible information about their landlord’s performance • Ensure accountability by holding landlords to account for service quality and compliance with consumer standards • Improve services by using data to identify areas for improvement and enhance the overall quality of housing services Of the 22 measures: • 12 are collected from tenant perception surveys using a sample of tenants • 10 are collected using management information The Regulator of Social Housing requires that all housing providers publish their performance data. This slide deck shares the results for Camden Council in its role as a social housing landlord. The information provided complies with this requirement.《2023年社会住房（监管）法案》（The Social Housing (Regulation) Act 2023）规定，所有社会住房提供商须针对22项标准化指标——租户满意度指标（Tenant Satisfaction Measures, TSMs）——按年度提交绩效报告，旨在提升英国全境社会住房的服务标准，并达成以下目标： • 提升运营透明度：向租户清晰、便捷地披露其房东的运营表现相关信息 • 强化服务问责性：督促房东对服务质量及消费者标准合规性承担相应责任 • 优化整体服务质量：通过数据分析识别待改进领域，全面提升住房服务的综合水平 在全部22项指标中： • 12项指标通过针对抽样租户开展的租户感知调查采集数据 • 10项指标通过管理信息采集相关数据 英国社会住房监管机构（Regulator of Social Housing）要求所有住房提供商公开其运营业绩数据。本次幻灯片演示文稿展示了卡姆登区议会作为社会住房房东的相关业绩结果，所披露的信息完全符合该监管要求。