Service Quality on Online Platforms: Empirical Evidence about Driving Quality at Uber
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下载链接：
https://www.nber.org/papers/w33087
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资源简介：
Online marketplaces have adopted new quality control mechanisms that can accommodate a flexible pool of providers. In the context of ride-hailing, we measure the effectiveness of these mechanisms, which include ratings, incentives, and behavioral nudges. Using telemetry data as an objective measure
提供机构：
美国国家经济研究局
创建时间：
2024-10-01
