How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure
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https://dataverse.harvard.edu/citation?persistentId=doi:10.7910/DVN/RVWOFC
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资源简介：
How the communication style of chatbots influences consumers’ satisfaction, trust, and engagement in the context of service failure
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Harvard Dataverse
创建时间：
2024-05-16
