Quality of service survey June 2021 - Requests for certificates Civil Status

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting extracts and full civil status documents, activated in December 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)).

The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request.

The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete.

(*) closed questions only

本数据集收录了针对2020年12月上线的在线户籍摘录及完整户籍证明申请服务的用户满意度调查问卷的回复详情，该服务依据《数字行政法典》（第82/2005号立法令第7条第3款，经第179/16号立法令第8条第1款修订）的相关规定设立。
用户在提交户籍证明申请后，可在线填写本调查问卷，对该服务的可及性、便捷性与实效性表达满意度评价。用户可在申请流程结束后，通过邮箱收到的链接访问该调查问卷。
本调研结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。
(*) 仅包含封闭式问题