Example event log: Data were collected in the form of an event log as illustrated by this table.

Shown here are partial trajectories for 2 patients. Each row corresponds to an observed interaction, listed in chronological order. For each patient, we recorded the method of presentation. For each subsequent interaction, we recorded the date and time of the interaction, the agents involved (i.e., Patient, Triage Nurse, Consultant), and any information systems accessed during the interaction (i.e., reading from or writing to the Patient File, accessing digital patient record databases, completing risk assessment forms). We also recorded actions that took place as a result of interactions (i.e., referrals or discharge).