B-READY: Taxation Pillar 2: Public Services Provided by the Tax Administration

B-READY focuses on ten topics that are organized following the life cycle of the firm and its participation in the market while opening, operating (or expanding), and closing (or reorganizing) a business. The Taxation topic measures the quality of regulation, administration, and practical implementation of tax systems across the three different dimensions, or pillars. The second pillar measures the quality of tax administration by assessing the public services related to tax matters.