Chatbot usage response time Japan 2017

This statistic presents the results of a survey by LivePerson about the acceptable response time using chatbots in customer care in Japan as of April 2017. In the period examined, about 24.6 percent of respondents would wait three minutes at most to chat with a representative, and still rate the customer service excellent.

本统计数据显示了LivePerson公司于2017年4月进行的关于在日本客户服务中使用聊天机器人可接受响应时间的调查结果。在考察期间，大约有24.6%的受访者表示，他们最多愿意等待三分钟与客服代表进行聊天，即便如此，他们仍对客户服务评价为卓越。