Flash Eurobarometer 477 (Accessing Content Online and Cross-border Portability of Online Content Services, Cross-border Access to Content Online, and Intra-EU Calls)

Access to and use of online content. Experiences with cross-border access to online content.<br>Topics: frequency of the following activities to contact people in another EU country: use instant internet messaging service, send international SMS, make international phone calls over a landline phone, make international phone calls over a mobile phone, make international calls via internet applications, make international calls to a phone number using internet applications; inclusion of unlimited number of minutes for international calls within the EU in personal telephone tariff; likelihood to make more international calls or send SMS within the EU due to limited costs; frequency in the last twelve months of using the internet to stream or download: music, sports, audio-visual content, e-books or digital books, games; kind of access to the aforementioned types of content: free of charge without registration, free of charge upon registration, pay per item, pay online subscription; reasons for decision to pay for content; frequency of accessing online content through free or paid subscription in another EU country since April 2018; longest period of time of using free or paid subscription in another EU country since April 2018; attitude towards the following statements with regard to using paid subscription in another EU country: worked well, problems with quality or speed of connection, other technical problems, different choice of content compared to own country, unavailability of service after a certain period, service inaccessible; importance of the ability to access content in another EU country when subscribing to a paid online content service; frequency of being blocked from accessing the above mentioned types of content; attempts to access or download the above mentioned types of content through an online service intended for users in another EU country; reasons for accessing the aforementioned online service; experiences with online service: worked well, service was accessible but not the content, desired payment method was refused, redirection to national version, service inaccessible, bad quality of service; reasons for not accessing the aforementioned online service; preferred kind of content: music, sports, audio-visual content, e-books or digital books, games.

Demography: own a mobile phone and fixed (landline) phone; number of active mobile phone numbers; frequency of internet use; reasons for not using the internet; awareness of the possibility to access goods and services from companies based in other EU countries without payment restrictions; awareness of the possibility to access paid subscriptions for online content services when staying temporarily in another country; age; sex; nationality; age at end of education; occupation; professional position; type of community; household composition and household size; region.

Additionally coded was: country; respondent ID; type of phone line; nation group; weighting factor.