The role of social media in enriching employees' listening skills in a distributor company in Thailand

This research aimed to investigate the use of social media in enhancing English listening skills among Thai distributor employees in Thailand and investigate the problems faced when practicing listening skills. The researcher collected data through the use of online questionnaires. Out of a sample of 129, the majority of participants were male, predominantly aged over 41 years, and employed in sales department. Most participants rated their English listening abilities as fair and reported spending 1 to 5 hours per week using social media at home in the evening to enhance these skills. Participants occasionally used social media to improve their English listening skills, although many encountered difficulties with understanding slang. A significant finding was that learning English and integrating it into daily life through social media were common outcomes. Therefore, social media can serve as a valuable tool for employees seeking to improve their language skills, offering accessible resources. Moreover, using social media wisely may effectively enhance language abilities, providing widespread and practical access to language learning resources.