WAR-WIN/multilingual-call-center-speech-dataset

10,000小时的多语言呼叫中心语音识别数据集，包含7种语言（英语、俄语、波兰语、法语、德语、西班牙语、葡萄牙语）的真实世界呼叫中心语音录音及转录文本。数据集覆盖支持、销售、账单、金融和制药等多个领域，音频为单声道电话语音，采样率为8,000Hz。非英语呼叫包含英语翻译，还可根据需求提供其他语言（如瑞典语、荷兰语、阿拉伯语、日语等）。数据集适用于语音识别、情感分析、对话AI模型训练等多种用途。

10,000 hours of real-world call center speech recordings in 7 languages with transcripts. Train speech recognition, sentiment analysis, and conversation AI models on authentic customer support audio. Covers support, sales, billing, finance, and pharma domains. Audio specifications include single-channel (mono) telephone speech with a sample rate of 8,000 Hz. Non-English calls include English translation, and additional languages are available on request (e.g., Swedish, Dutch, Arabic, Japanese). Suitable for various applications such as speech recognition, sentiment analysis, and conversational AI model training.