Louisville Metro KY - Metro 311 Service Requests 2018

For over 30 years Metro311 has been the Louisville Metro customer service center. Metro311 is contacted with a question or concern. Questions are answered and denoted into the reporting system as a Non-Service Request (NSR). For concerns, a Service Request (SR) is entered into the system and based on the information provided, routed to the appropriate agency. The responsible agency handling the request will receive the report and inspect or investigate per their protocols. A SR number is generated and can be utilized to track the concern. The city o f Louisville adheres to the Open311.org Data Standards Data Dictionary Field name Field description service_request_id The unique ID of the concern created by the system. requested_datetime The date and time the SR was made. updated_datetime The date and time the SR was last modified source How the SR was received. service_name The name of the SR type description A description of the SR submitted. agency_responsible The agency responsible for addressing the SR. address The location of the concern. council_district council district of the location status_description An indicator of the current state of the SR. longitude Longitude of the location, using the WGS84 projection. latitude Latitude of the location, using the WGS84 projection.三十余年来，Metro311始终作为路易斯维尔都会区的官方客户服务中心运营。市民可就疑问或诉求联系Metro311：若仅为咨询类问题，工作人员将予以解答，并将相关信息录入报告系统，标记为非服务请求（Non-Service Request，NSR）；若为实际服务诉求，则将其录入为服务请求（Service Request，SR），系统将依据所提供的信息将该请求路由至对应的负责机构。承接该请求的责任机构将接收报告，并依照自身工作规程开展勘查或调查工作。系统将生成专属SR编号，市民可凭此编号追踪相关诉求的进展。 路易斯维尔市遵循Open311.org数据标准，其数据字典各字段及说明如下： 1. service_request_id：系统为该诉求生成的唯一标识ID。 2. requested_datetime：服务请求的提交时刻与日期。 3. updated_datetime：服务请求最后一次修改的时刻与日期。 4. source：服务请求的接收渠道。 5. service_name：服务请求的类型名称。 6. description：所提交服务请求的详细说明。 7. agency_responsible：负责处理该服务请求的机构。 8. address：诉求发生的具体位置。 9. council_district：该位置所属的议会选区。 10. status_description：服务请求当前状态的标识。 11. longitude：该位置的经度坐标，采用WGS84投影坐标系。 12. latitude：该位置的纬度坐标，采用WGS84投影坐标系。