Data of Alytus heat network call, complaint and consultation register

The data set contains data from the Alytus heat network customer complaints, consultations and call log accumulated since 2024. The object of the kit is the application of the client of the company to the Alytus heat networks. The collection shall contain the call information: street, house number and reason for the call. Information on the work carried out on the call shall also be provided: the identification of the person who carried out the work (compiled by encrypting the name of the person responsible), the duration of the work to the nearest hour and minute, the end mark, the identified cause of the failure and the total duration of the work from the moment of the call to the completion of the work. Contact the [e-mail] for technical questions or possible errors.本数据集包含2024年以来积累的阿利图斯（Alytus）热网客户投诉、咨询及通话记录数据。本数据集的研究对象为客户向阿利图斯热网提交的各类申请。数据集将包含以下通话相关信息：街道、门牌号以及来电原因。同时还将提供该通话对应的工单处理信息：执行作业人员的身份标识（通过加密责任人姓名生成）、精确到小时与分钟的作业时长、完工标记、已识别的故障原因，以及从接收到来电至作业完成的总耗时。若有技术疑问或发现潜在错误，请联系[e-mail]。