Main challenges affecting data analytics for CX in the U.S. 2021
收藏www.statista.com2023-08-24 更新2025-03-24 收录
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https://www.statista.com/statistics/1196851/main-challenges-affecting-data-analytics-for-cx-in-the-us/
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According to the results of a survey on customer experience (CX) among businesses conducted in the United States in 2021, the main challenge affecting data analysis capability for CX is the lack of reliability and integrity of available data. Data security followed, being chosen by almost 46 percent of the respondents.
根据2021年于美国进行的一项针对企业客户体验（CX）的调查结果，影响客户体验数据分析能力的主要挑战在于现有数据的可靠性和完整性缺失。数据安全紧随其后，有近46%的受访者选择了这一选项。
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