City of Tempe 2023 Community Survey Report

<div><b>ABOUT THE COMMUNITY SURVEY REPORT</b></div><div>Final Reports for ETC Institute conducted annual community attitude surveys for the City of Tempe. These survey reports help determine priorities for the community as part of the City's on-going strategic planning process.</div><div><br /></div><div>In many of the survey questions, survey respondents are asked to rate their satisfaction level on a scale of 5 to 1, where 5 means &quot;Very Satisfied&quot; and 1 means &quot;Very Dissatisfied&quot; (while some questions follow another scale). The survey is mailed to a random sample of households in the City of Tempe and has a 95% confidence level.</div><div><br /></div><div><b>PERFORMANCE MEASURES</b></div><div>Data collected in these surveys applies directly to a number of performance measures for the City of Tempe including the following (as of 2023):</div><div><br /></div><div><p><b>1. Safe and Secure Communities</b></p><p></p><ul><li>1.04 Fire Services Satisfaction</li><li>1.06 Crime Reporting</li><li>1.07 Police Services Satisfaction</li><li>1.09 Victim of Crime</li><li>1.10 Worry About Being a Victim</li><li>1.11 Feeling Safe in City Facilities</li><li>1.23 Feeling of Safety in Parks</li></ul><p></p><p><b>2. Strong Community Connections</b></p><p></p><ul><li>2.02 Customer Service Satisfaction</li><li>2.04 City Website Satisfaction</li><li>2.05 Online Services Satisfaction Rate</li><li>2.15 Feeling Invited to Participate in City Decisions</li><li>2.21 Satisfaction with Availability of City Information</li></ul><p></p><p><b>3. Quality of Life</b></p><p></p><ul><li>3.16 City Recreation, Arts, and Cultural Centers</li><li>3.17 Community Services Programs</li><li>3.19 Value of Special Events</li><li>3.23 Right of Way Landscape Maintenance</li><li>3.36 Quality of City Services</li></ul><p></p><p><b>4. Sustainable Growth &amp; Development</b></p><p></p><ul><li><i>No Performance Measures in this category presently relate directly to the Community Survey</i></li></ul><p></p><p><b>5. Financial Stability &amp; Vitality</b></p><p></p><ul><li><i>No Performance Measures in this category presently relate directly to the Community Survey</i></li></ul><p></p></div><div><div><b>Methods:</b></div><div>The survey is mailed to a random sample of households in the City of Tempe. Follow up emails and texts are also sent to encourage participation. A link to the survey is provided with each communication. To prevent people who do not live in Tempe or who were not selected as part of the random sample from completing the survey, everyone who completed the survey was required to provide their address. These addresses were then matched to those used for the random representative sample. If the respondent’s address did not match, the response was not used.</div><div><br /></div><div>To better understand how services are being delivered across the city, individual results were mapped to determine overall distribution across the city.</div><div><br /></div><div>Additionally, demographic data were used to monitor the distribution of responses to ensure the responding population of each survey is representative of city population.</div><div><br /></div><div>The 2023 Annual Community Survey data are available on <a href='https://data.tempe.gov/' target='_blank' rel='nofollow ugc noopener noreferrer'>data.tempe.gov</a>. The individual survey questions as well as the definition of the response scale (for example, 1 means “very dissatisfied” and 5 means “very satisfied”) are provided in the <a href='https://gis.tempe.gov/design/data-dictionary/Community%20Survey%20(2023)/' target='_blank' rel='nofollow ugc noopener noreferrer'>data dictionary</a>.</div></div><div><br /></div><div>More survey information may be found on the Strategic Management and Innovation Signature Surveys, Research and Data page at <a href='https://www.tempe.gov/government/strategic-management-and-innovation/signature-surveys-research-and-data' target='_blank' rel='nofollow ugc noopener noreferrer'>https://www.tempe.gov/government/strategic-management-and-innovation/signature-surveys-research-and-data</a>.</div><div><br /></div><div><div style='font-family:&quot;Avenir Next W01&quot;, &quot;Avenir Next W00&quot;, &quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><div style='font-family:inherit;'><b>Additional Information</b></div><div style='font-family:inherit;'>Source: Community Attitude Survey</div><div style='font-family:inherit;'>Contact (author): Adam Samuels</div><div style='font-family:inherit;'>Contact E-Mail (author): [e-mail]</div><div style='font-family:inherit;'>Contact (maintainer): </div><div style='font-family:inherit;'>Contact E-Mail (maintainer): </div><div style='font-family:inherit;'>Data Source Type: Excel table</div><div style='font-family:inherit;'>Preparation Method: Data received from vendor after report is completed</div><div style='font-family:inherit;'>Publish Frequency: Annual</div><div style='font-family:inherit;'>Publish Method: Manual</div></div><div style='font-family:&quot;Avenir Next W01&quot;, &quot;Avenir Next W00&quot;, &quot;Avenir Next&quot;, Avenir, &quot;Helvetica Neue&quot;, sans-serif; font-size:16px;'><a href='https://gis.tempe.gov/design/data-dictionary/Community%20Survey%20(2023)/' target='_blank' rel='nofollow ugc noopener noreferrer'>Data Dictionary</a> </div></div>