Data on written complaints in the NHS

The NHS complaints procedure is the statutorily based mechanism for dealing with complaints about NHS care and treatment and all NHS organisations in England are required to operate the procedure. The annual collection is a count of written complaints made by (or on behalf of) patients, received between 1 April and 31 March each year.

From 2015/16, the data is published quarterly. The quarterly data remain provisional and experimental and therefore subject to change.

国家健康服务体系（NHS）的投诉程序是一项基于法律的机制，用于处理关于国家健康服务体系护理和治疗方面的投诉，以及英格兰所有国家健康服务机构的运营均需遵循此程序。年度收集数据是对患者（或代表患者）在每年的4月1日至3月31日期间提出的书面投诉数量进行统计。自2015/16年起，数据按季度发布。季度数据仍处于临时和实验阶段，因此可能发生变化。