EMS - Communications Measures

Data contained in this table documents Austin-Travis County EMS (ATCEMS) Communications Center workload and performance. Data contained in this table comes from several sources: • 911 Call Count and Grade of Service are obtained from the ECaTS reporting system provided by the Capital Area Council of Governments (CAPCOG). • Call Processing Interval is calculated using data from the department Computer-Aided Dispatch (CAD) data warehouse. • MPDS Compliance is calculated by the Advanced Quality Assurance (AQUA) system used by Communications Center personnel to assess center performance. • Performance targets are determined by ATCEMS management.本表所含数据详尽记录了奥斯汀-特拉维斯县紧急医疗服务（ATCEMS）通信中心的工作负载与绩效表现。数据来源包括多个渠道： • 911电话呼叫次数与服务等级信息由首都地区政府委员会（CAPCOG）提供的ECaTS报告系统提供。 • 呼叫处理间隔是通过部门计算机辅助调度（CAD）数据仓库中的数据计算得出。 • MPDS合规性由通信中心人员使用的先进质量保证（AQUA）系统进行计算，以评估中心绩效。 • 绩效目标由ATCEMS管理部门确定。