MTA Bus Customer Journey-Focused Metrics: 2017-2019

Additional Bus Stop Time is the average time that customers spend waiting at a stop beyond their scheduled wait time.

Additional Travel Time is the average time customers spend onboard a bus beyond their scheduled travel time.

Customer Journey Time Performance is the percentage of customers whose journeys are completed within 5 minutes of their scheduled time.

This dataset covers data between 2017 and 2019. For data from 2020 on, use https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data.

额外候车时间指客户在超过预定候车时间后，在车站平均等待的时间。额外乘车时间则是指客户在超过预定乘车时间后，在公交车上的平均乘车时间。客户行程时间绩效是指行程时间在预定时间前后5分钟内的客户所占的百分比。本数据集涵盖了2017年至2019年的数据。对于2020年及以后的数据，请访问https://data.ny.gov/Transportation/MTA-Bus-Customer-Journey-Focused-Metrics-Beginning/wrt8-4b59/about_data获取。