Librarians Under Crisis Call: Supporting Mental Health Challenges Through Policy, Social Media and Resource

This paper explores a former public librarian’s experience in serving people with mental difficulties and challenges. The paper will share several real life examples and describe how the librarian dealt with each case: from patrons with suicidal tendencies to stalking behaviors. Through new library policies, social media networks and resource promotions, the paper presents how librarians can better serve their communities with similar challenges.