Insurance and protection products related complaints in the UK H1 2022, by cause

As of the first half of 2022, the large majority of the complaints submitted to the Financial Conduct Authority (FCA) regarding the general insurance and pure protection products in the United Kingdom (UK) were caused by general administration or customer service issues. General administration or customer service related complaints accounted for almost 64 percent of the insurance and pure protection product complaints reported to FCA in that time.

截至2022年上半年度，英国金融服务管理局（FCA）收到的关于一般保险及纯保障产品的大部分投诉，均源于一般行政管理或客户服务问题。在此期间，与一般行政管理或客户服务相关的投诉占据了向FCA报告的保险及纯保障产品投诉总数的近64%。