Customer experience dimension in service provider commenters (bahasa)
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下载链接：
https://zenodo.org/record/5491770
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资源简介：
A dataset containing customer commenters that obtain from user-generated content on Twitter and Instagram @byu_id. The dataset is used Bahasa, and it includes 32.684 raws. The following is an explanation of the variables in each column:
- comment: comments using Indonesian obtained from January 1 to June 30, 2021. This comment has been through a preprocessing process.
- sentiment: consists of neutral, positive, and negative sentiments of customers.
- dimension: there are six dimensions using customer experience proposed by Malviya and Varma (2012).
创建时间：
2021-09-08
