Modeling a Process Management Office: study on a campus of a Brazilian Federal University

ABSTRACT The practices of organizational management need to be adapted to the requirements of efficiency and constant technological updating, not being different in University Management, and the Business Process Management contributes to achieving this adequacy. This paper aims to present the modeling of a Process Management Office (PMO) for a campus of a Brazilian federal university. For this, data were collected through a questionnaire with the manager of an external PMO, a structured interview with a key internal manager and the analysis of documents of the university management. The subjects were chosen for convenience and the data were analyzed qualitatively, in order to describe impressions, opinions and histories referring to the central theme, and to base the process of modeling the office, considering details present in the management documents. Finally, the process models that support PMO using the standard notation for business process modeling were obtained with the support of a specialized software. It is noteworthy that the deployment process of an EGP is not something to be implemented in the short term, since it involves change management (in organizational structure and culture) and various bureaucratic formalities.