Quality of service survey April 2021 - Requests for certificates Civil Status

The dataset contains the details of the replies (*) to the questionnaire for detecting the satisfaction of users who use the online service for requesting extracts and full civil status documents, activated in December 2020 in compliance with the indications of the Digital Administration Code (Legislative Decree 82/2005, Article 7(3) - amended by Legislative Decree 179/16, Article 8(1)).

The questionnaire can be completed online by the user after applying for the certificate and allows them to express their satisfaction with the accessibility, simplicity and effectiveness of the service. The user accesses the questionnaire via a link received by email at the end of the request.

The results of the survey are published monthly on https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete.

(*) closed questions only

本数据集包含针对2020年12月上线的在线民事身份文件摘录及完整文书申请服务的用户满意度调查问卷回复详情。该服务严格遵循《数字行政法典》（立法令第82/2005号第7条第3款，经立法令第179/16号第8条第1款修订）的相关要求上线。

用户在提交相关证书申请后，可在线完成该调查问卷，就服务的可访问性、便捷性与有效性表达满意度评价。用户将在申请流程结束后，通过邮件接收的链接访问该问卷。

该调研结果每月发布于https://www.comune.milano.it/comune/amministrazione-transparente/servizi-distributi/servizi-in-rete。

(*) 仅包含封闭式问题