service sabotage and customer-oriented OCB
收藏DataCite Commons2025-04-27 更新2025-04-16 收录
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资源简介：
This paper explores how to guide employees’ service sabotage into customer-oriented organizational citizenship behavior (OCB) for all customers in the subsequent service process. Two studies were conducted, including an experimental study with 131 employees and a two-stage questionnaire study with 395 employees.
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Science Data Bank
创建时间：
2024-07-23
