3-1-1 contact centre metrics
收藏opendatasoft2026-02-01 更新2024-05-31 收录
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https://data.opendatasoft.com/explore/dataset/3-1-1-contact-centre-metrics@vancouver/table/
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资源简介：
Contact Centre Metrics refer to the number of calls presented, handled, and abandoned at the Centre, as well as the average speed of answer by Customer Service Representatives (CSRs), the combination of which service level percentages are derived. NoteThe 3-1-1 program was officially launched on June 15, 2009. Data currencyData extract on this website is updated monthly. Data accuracyContact Centre Metrics are generated from data in the phone system. Websites for further informationContact the City of Vancouver
提供机构：
City of Vancouver
